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Re: Slow NBN
Hi, Tarls, Welcome to CrowdSupport®. Wow! That is slow. What area are you in? It may be worth checking the Telstra Service Status page for any possible service interruptions in your location. I hope it...
View ArticleRe: NSW NBN - Unplanned Service Disruption (13/05/2016)
Gamgees we have not had an update since 4:28 this is disgusting service yet again by Telstra. You quite simply just need to keep us updated!!!!!!!!!
View ArticleRe: NSW NBN - Unplanned Service Disruption (13/05/2016)
This is ridiculous!!! I am also trying to work from home and have not had connection for over 4 hrs now, Telstra your customer service is appalling
View ArticleRe: NSW NBN - Unplanned Service Disruption (13/05/2016)
I waited 2 stupid hours to get a voice. They have no known time for it being fixed yet. I suggested they have a voice start off with areas affected at the start and then many wouldn't be on their line...
View ArticleRe: NSW NBN - Unplanned Service Disruption (13/05/2016)
No update in resolution for over 2 hours now! Not good enough
View ArticleRe: NSW NBN - Unplanned Service Disruption (13/05/2016)
I had no choice but hook up NBN. Was happywith ADSL service. No have no phone, no internet for most of the day and **bleep** Telstramobile signal means tethering costly and pointless. GIVE US AN UPDATE...
View ArticleRe: NSW NBN - Unplanned Service Disruption (13/05/2016)
My internet is back on. The light on the NBN box is still a frustating non-green. Go figure. My speed is normal as well. So give yours a retry and see if anything works.
View ArticleRe: NSW NBN - Unplanned Service Disruption (13/05/2016)
Ironic that the script from sales is that prices are higher as we (customers) get a better service on a stable network.. no change in bundle prices in two years, get with the times
View ArticleRe: NSW NBN - Unplanned Service Disruption (13/05/2016)
That was another fail in customer service Telstra. My NBN is back up but really another dismal display of terrible customer service.
View ArticleRe: NSW NBN - Unplanned Service Disruption (13/05/2016)
The issue affecting some NBN customers in NSW has now been resolved. We’re sorry for the inconvenience caused.
View ArticleRe: Slow NBN
our connection is FTTP. I had trouble again tonight, and popped online to get some help...but the speeds seem to have improved. i'll wait and see if it's temporary or not. overall, it seems like I...
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Re: Slow NBN
Thanks for the help Tezz. I did have a look, there were some interuptions for cable broadband in my area...i'm not sure if that would have affected me or not. the speeds seems to have imporoved just...
View ArticleRe: NSW NBN - Unplanned Service Disruption (13/05/2016)
Community manager Ashley - can you please review how you have delt with this situation and make improvements for the future eg keeping your customers upto date every hour
View ArticleRe: NSW NBN - Unplanned Service Disruption (13/05/2016)
So if the problem has been resolved, why don't we have NBN. How do I get this issue fixed.keeping you customers up to date with information has been very lacking.
View ArticleRe: NSW NBN - Unplanned Service Disruption (13/05/2016)
My nbn is back up and running but now my wireless network isn't showing as an option. I'm not very tech savvy and can't seem to find how to fix it (the go to 10.0.0.0.138 link isn't working). Any...
View ArticleRe: Slow NBN
You're most welcome, Tarls. That's great news! Yes, let's hope it does last. It's looking good. 👍
View ArticleRe: NSW NBN - Unplanned Service Disruption (13/05/2016)
There has been no resolution I still have no nbn, my network is not found. Lies Telstra - there are still issues be honest with your customers and tell us what is going on !!
View ArticleRe: NSW NBN - Unplanned Service Disruption (13/05/2016)
I'm having the same issue as yourself.
View ArticleWireless network not showing
After the NBN outage today I have reset my t-gateway modem but now my home wireless network is not showing as an option to connect to, even though all lights on modem are green. Any idea what I should...
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