Re: Paid Bill twice and internet is now working
CrowdSupport members don't have access to your account. You can ring Telstra on 132200 and say "Billing ", or use 24/7 Live Chat https://livechat.telstra.com/TCOM:Crowdsupport:ConsumerThey will be able...
View ArticleDNS issue with NBN
I just installing the nbn with the new gateway maxThe first half day isok but in the first evening, there were some problems one of my computer cannot open some website like google or youtubeand the...
View ArticleNo NBN since switch on on Thursday 21st April
I recently moved into an appartment in St Leonards, Sydney.Went into a Telstra shop and sorted out a fully loaded bundle and got told to be in on Thursday 21st between 1pm-5pm for an engineer to sort...
View ArticleRe: No NBN since switch on on Thursday 21st April
Forgot to also mention that the instore Telstra system marks the whole order as complete which supposedly means we should be set up and going.Severely unimpressed and just want a straight answer I can...
View ArticleRe: Consistent drop outs
Update, the dropouts are getting completely random now, often over an hour, sometimes several hours between, which i guess is better than every half hour, but at least i could predit when it was going...
View ArticleRe: Bundles
Hi Stevo4 I would recommend having a chat with us either by calling 132200 (available 7am to 9.40pm) or via Live Chat http://tel.st/49kl (available 24x7) so we can discuss your options in more...
View ArticleRe: changing bigpond email from adsl to nbn
Hi me23, Please call Telstra Technical Support team on 133 933 and we can check on your ADSL email. You can also chat to us here http://tel.st/gq6m
View ArticleRe: Phone cables missing from NBN T-Gateway
Thanks for the extra information Colinanddi, how did you get on with trying the existing cables already plugged into your phone equipment?
View ArticleRe: Broadband Speeds (ADSL, Cable, NBN and Velocity)
Your connection speeds can be affected by a range of factors, such as your line quality and distance to the exchange or hub and network traffic to the sites or services you use online. The information...
View Articleno internet connection
Hey guys, So i woke up this morning to find that my telstra gateway tg799vac was showing a red status and internet light. Which obviouly means I have no internet or home phone service. I tried the...
View ArticleNBN options for customers that don't currently have ADSL at their exchange
What are the options avaiable for NBN access for customers who currenly have no ADSL access? When connecting the phone line at my new property (vacant land/building site) I was told that there was no...
View ArticleRe: Phone cables missing from NBN T-Gateway
Hi Dan The NBN gets conneted this week. I have no doubt the old cables will fit/work. My issue is: Are the cables ment to be supplied with the T-Gateway. Have Telstra changed what is included in the...
View ArticleRe: NBN options for customers that don't currently have ADSL at their exchange
I seriously doubt that Telstra will be upgrading the exchange as the new NBN infrastructure would supercede it anyway. There is no commercial advantage for Telstra to undertake these types of upgrades...
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Re: Phone cables missing from NBN T-Gateway
Not sure colinanddi, none of the information I can find indicates this, however that doesn't necessarily mean anything either. Occasionally decisions like this get made and we find out after the fact,...
View ArticleRe: DNS issue with NBN
Hi Justin11, Are you able to try connecting your Windows 10 computer directly to your Gateway Max via an Ethernet cable? See if this helps. Ben
View ArticleEthernet not working
Hi, I have a TG799vac nbn router and cannot connect to my computer via ethernet. I have tested the cable and it is working correctly. Will the Ethernet light be green if it isn't connected to the...
View Articleconnection time
Telstra seem unable to answer this. I am transferring from a business account to a consumer account. During this process I will lose my adsl connection, but wish to sign up to the NBN. From the time I...
View ArticleRe: connection time
My understanding is that they would have to process the forward migration (the change of ownership from business to consumer accounts), which can take quite a time... from my understanding of the...
View ArticleRe: connection time
I would suggest speaking to a store to clarify or giving the Telstra team a call so that they can check the process and procedure at the moment and make sure you have the most up to date and accurate...
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