Yes, we are experiencing the same problem. Initially when they converted from ADSL to NBN (professionally installed by Telstra NBN with a new modem supplied etc. got it working for a day then it went down for the first time) THEN the node in the street was connected wrong - connected to the wrong port (someone forgot to make a note as to what port our service was connected to - and a technician came out and found that another technician had disconnected us). Finally it worked perfectly - for a day all day Thursday!. Then at 0830 Friday morning it became intermittent exactly as you describe. I have spent literally hours on hold and getting the run around from various "technical consultants" in various call centres. I have gone through countless modem re-sets, cable checks, from both my end and those conducted remotely and gone around and around in circles. I have been given various YHMN links - that never work - and so I have to go through the call centre all over again - now four times. Every time I call no one can find the notes and it goes around and around... THIS IS INCOMPETENCE AT BEST! I need to speak to a senior manager - not a call centre operator - who knows what they are talking about and that can get this fixed once and for all! I am writing this while I am on hold with another call centre operator going around again... HELP!! Greg.
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