Re: Telstra Staff need ordering systems that work

Some additional IMPORTANT ADVICE.

I spent some time giving Telstra and NBNCo the benefit of the doubt with their order processing problems.

Mainly because the technical staff seemed very competent.

I did not appreciate the systems they work with are the problem.

The complaint to Telstra prompted a few calls to me and no progress,

The complaint to NBNCo prompted NO calls to me.

Making a complaint to the Telecommunication Industry Ombudsman DID seem to spurred them on to some action.

Telstra switched to another complaints manager.
NBNCo actually called me but could tell me nothing.
Then NBNCo switched staff member and called again saying they were on the case.
And would keep me informed.

Now 6th May 2016

Supposed to have a NBNCo tech appointment THIS morning.

So far zero.

Waiting and HOPING.