This is a public forum, generally no one here would be able to do anything to help.
If you have the contact details of your case manager contacting them directly is going to be your best option to get it sorted timely.
One of the moderators (Telstra Staff) may be able to get in contact with your case manager for you but that would likely be a while as they also monitor the rest of Telstra's social media so there can be a delay.
If you have the contact details of your case manager contacting them directly is going to be your best option to get it sorted timely.
One of the moderators (Telstra Staff) may be able to get in contact with your case manager for you but that would likely be a while as they also monitor the rest of Telstra's social media so there can be a delay.