Re: NBN - Unable to monitor Internet Usage
Hi tess99, If you are unable to log into My Account and check your usage, or if the usage meter is missing when you do, please contact our NBN billing team on 1800 834 273 option 4, and they can make...
View ArticleNBN- Internet Connection
I recently moved into a new house I originally had ADSL, but I now am moving into a smart community with NBN. The modem I was sent which is a TG799 all the lights (WAN Etc… where red) but last night...
View ArticleRe: NBN- Internet Connection
Hello ZakarahiaDid you ring 1800 FIBREThat is their dedicated NBN technical support phone.Regards
View ArticleRe: NBN- Internet Connection
Just to clarify that one, the number is 1800 TFIBRE, which translates to 1800834273. Depending as to if it is an activation issue or another technical issue, Tech Support on 133 933 could also be...
View ArticleRe: NBN- Internet Connection
I called the 133 933 number they said that it won't connect until the 28/SEP/2015 because that's when the activation takes effect even though the modem lights are all green, phones/laptop connect but...
View ArticleNBN speeds not stable
Evening All,l recently had the NBN set up, and for a number of days received a solid 45mbs using speedtest, wanting slightly more speed I contacted Telstra and changed to their super fast connection...
View ArticleRe: NBN- Internet Connection
Ok, so it sounds like the line still needs to be coded or something needs to happen at the exchange to complete the activation process for the service. Alternatively the account hasn't completed in...
View ArticleHome phone and ADSL after NBN Fixed Wireless.
Hello, I recently found out that where I live will only get NBN by a Fixed Wireless connection.Could anybody tell me what happens to my Home phone and ADSL connection after the Fixed Wireless becomes...
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Re: Home phone and ADSL after NBN Fixed Wireless.
Good evening VHR, could I suggest that you tale a look at the following link, it has an excellent and comprehensive guide to all things NBN Wireless:...
View ArticleRe: NBN speeds not stable
Hi JWOOD, If the speeds were 0.8Mbps when you connected directly to the NBN box then it is a network issue which will need to be investigated. If you have the reference number for the tech...
View Articlenbn connection
Was just wanting to know can you plug both the NBN box and the modem into a double adaptor? Look forward to hearing from you
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Re: nbn connection
Short answer GoBlues, is Yes, you can plug it into a double adaptor. In fact if you go to the following link, and then page 11, it gives advice about double adaptors and power boards:...
View ArticleRe: NBN speeds not stable
Hi Ben,Apologies for my delayed response, I appear to have misplaced the piece of paper with the reference codes from the last week would I best be served by Calling Telstra again? I've attached...
View ArticleRe: Email from Andy Ellis
If Andy Ellis actually exists he should be fired. Incompetent.. However he leads a team of incompetent people so he will probably become CEO
View ArticleRe: NBN speeds not stable
Hi JWOOD, Since the speeds are fluctuating, this will need to be investigated further. You have previously mentioned that an NBN tech will be looking into this, so you are on the right path for an...
View ArticleRe: NBN fixed wireless AM radio interference
Good to hear that you no longer have interference on your AM radio caused by the installation of Fixed Wireless Broadband. I have been hoping that by now I would have had a resolution of the problem....
View ArticleRe: NBN fixed wireless AM radio interference
AM Radio Coverage: The puzzle of why the interference to AM Radio by NBN Fixed Wireless Broadband has not been more widely reported. Fixed Wireless Broadband is being implemented in rural areas,...
View Articleparental internet access
a few weeks ago i stubled across a way to restrict kids ipads from connecting to the internet. It was something like telstra Gateway and the address comes up as 10.0.0.138. Its now not working and i...
View ArticleRe: parental internet access
Hi joddes16 We'll have our Technical Support Team take a look at your post during the week, and post here with some suggestions to get it working again. Or for immediate support, have a chat with the...
View ArticleRe: NBN fixed wireless AM radio interference
As you, Blue2, can see I haven't got a solution yet. Still have the interference on AM radio, though NBN Co is attempting to suppress the radio interference.
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